Starting a house call practice is an exciting venture, but it comes with unique challenges, especially when it comes to managing communications. Today, I want to share a quick and practical tip about a crucial aspect of your practice: the phone line. One of the significant decisions you'll need to make is how to handle telephone communications without compromising your privacy or efficiency.
Avoid Using Personal Numbers
First and foremost, avoid putting your personal cell phone number in any advertising. Whether it's in the newspaper, online, or on printed materials, your personal number should remain private. Instead, your practice should have its own dedicated phone number.
The Case for VoIP
Rather than opting for an additional landline, I recommend using Voice Over Internet Protocol, or VoIP. Essentially, VoIP is an internet-based phone number that allows you to use your current device, like your cell phone, but with a twist. When you make a call, the number displayed is different, and when someone calls you, it rings differently.
Easy Access for Your Team
VoIP also makes remote collaboration straightforward. With the app installed on their smartphone, your remote assistant can answer calls using the same number. A familiar example for many is Google Voice, although the service may not always offer local numbers. Fortunately, many VoIP providers are available today, providing more flexibility.
Integration and Compliance
When selecting VoIP software, ensure it is HIPAA compliant. Companies like GoTo and Mango offer such services, and Mango integrates directly with Curve, the cloud-based EHR I personally use. As an affiliate, I recommend checking out ResidentalMovement.com/Curve for a demo and an excellent intro rate. If you use Curve, utilizing Mango is a sensible move.
Monitor and Manage with VOIP
One of VoIP’s appealing benefits is its ability to track phone usage statistics. You can monitor peak call times, and missed calls, and even listen to calls for quality assurance. Additionally, you can set up varying dial plans. In my practice, calls first ring to my assistant's line, providing her the opportunity to answer first. If she's unavailable, the call is then forwarded to me. Should I be unable to answer, the caller can leave a message.
Flexible Voicemail Options
VoIP also provides the flexibility of multiple voicemail recordings for different scenarios. While I prefer having someone directly answer calls, some colleagues incorporate automated answering systems. These systems can introduce callers and direct them, such as pressing 1 for scheduling, which can minimize telemarketing disruptions.
Conclusion
Protecting your privacy is key as you start your practice. Avoid sharing personal cell numbers and consider investing in VoIP for its myriad benefits. With VoIP, you not only safeguard your privacy but also enhance the operational efficiency of your practice. Before rolling out your marketing materials, integrate VoIP and take advantage of its features.
Thanks for checking out these insights, and here's to a successful and efficient practice!